FAQ
-
Pre-sale
-
sale
-
after-sales
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your ow profile by clicking her to register.
You can subscribe to our email address or register your account and you will receive a discount.
Sorry, since our warehouse is divided into multiple warehouses, we will not accept designated expresses for the time being.
Where is the delivery place? Can I receive the courier in a few days?
Our filters are made in Sri Lanka, some parts are processed by China; the place of delivery is in KS warehouse; generally 4-5 days can receive the courier.
To change the address in your account, please log into your account and click on “Address Manager”, then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to chan...
When payment fail, pleasard、Paypal Payment failed/ Error codee inform us the error code or error message and leave us your email. We will get back to you asap via email or live chat.
The main problem with credit card payment failure is that your credit card has been frequently refunded. It is recommended to use PayPal, we have professional customer service to help you complete the order.
You can go to our website and enter your refrigerator model. If the website can't find the filter model that suits you, please let us know and provide your customer with your refrigerator model. We will contact you as soon as possible via email or live chat.
The courier companies we are cooperating with include FedEx, UPS and USPS, from which we will choose one for our customers according to the product size.
We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.
It is easy to place an order on comfilter-store.com.
1. Add the item to your shopping cart
2. Proceed to check out
3. Check out with your Paypal or fill in your email and shipping address
4. Continue to payment method.
5. Complete order
1. Add the item to your shopping cart
2. Proceed to check out
3. Check out with your Paypal or fill in your email and shipping address
4. Continue to payment method.
5. Complete order
We will send you an email with your parcels consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to My Account on filter-store.com. For FedEx, UPS, USPS track and trace, please visit:
https://www.ups.com/us/en/global.page
https://www.fedex.com/en-us/home.html
https://www.usps.com/
https://www.ups.com/us/en/global.page
https://www.fedex.com/en-us/home.html
https://www.usps.com/
We apologize for the inconvenience, and sometimes third party logistics companies will update the logistics status before sending. We are very sorry about this situation, we recommend that you contact the logistics company and ask if they have delivered it to you.
Your order is still pending. At this time we haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
The filter bayonet plug is properly removed, the water filter is filled with water, and the water filter is placed in the refrigerator.
Check if the filter is installed in reverse. If any foreign objects are stuck, check if the refrigerator is a push-type pop-up filter.
Just install the filter holder as long as you follow the instructions for installation.
Check if the filter is installed in reverse. If any foreign objects are stuck, check if the refrigerator is a push-type pop-up filter.
To install the water filter after it is filled with water, and it is normal to filter out 2-4 gallons of water.
Filter 4-6 gallons of water after normal installation.
The filter bayonet plug is properly removed, the water filter is filled with water, and the water filter is placed in the refrigerator.
